IST Customer Success Operations

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PSFA maintains both a Private and Guest wireless network at our main office in Albuquerque. The guest network provides access to internet only. Wi-Fi access is provided as a convenience and service quality is not guaranteed. Outside parties (vendors, guests, etc.) must use the Guest network when visiting. The password for the PSFA Public Wi-Fi is LAVA9911.

Division Overview

The IST Division reports directly to the PSFA Agency Director via the CTO (Chief Technology Officer). IST provides internal and external business support across 5 primary service areas:

Customer Success OperationsBusiness Systems OperationsWeb Management OperationsDatacenter OperationsTechnology Engineering
Providing end-user support for technology and external systems such as e-Builder used by staff, district personnel and district partners.Development and maintenance of PSFA business systems PSFA.fad, F6/FMAR, and web-based application portals for Lease Assistance, FMP Requests for Funding and Standards-based applications.Design and maintenance of intellectual content, that appears on PSFA web site assets including www.nmpsfa.org.Daily operations of the datacenter, wired and wireless networks, wiring plants, distribution frames, telecom and telephony systems for the Albuquerque office and branch locations in Santa Fe, Las Cruces and Alamogordo.Preservation of technology investment through development and maintenance of technology standards that insure interoperability, availability, longevity and redundancy.


Division Contacts


NameTitleFunctionPhone / Extensionemail
Kerry Gray
ITIL/F, SSGB trained, PMP (retired)		Chief Technology OfficerAdministration, Engineering, Development and System OperationsDesk: 468-0279
Cell: 629-6803
X: 1077		kgray@nmpsfa.org
Jason LaubscherCustomer Success AnalystCustomer SuccessDesk:
Cell: (505) 397-2430
X: 1080		jlaubscher@nmpsfa.org
Ryan ShoemakerCustomer Success AnalystCustomer SuccessDesk:
Cell: (575) 649-1435
X: 1090		rshoemaker@nmpsfa.org
Bryce IngallsContractorEngineering, System Operations(505) 507-0788bingalls@ins1.us.com
UPN NOCEscalation SupportUnite Private Network Operations1-866-963-4237
Circuit #'s ALBQNMXP/EIAX35/ALBVNMXV		(Contract# 25772) UPN Ticket Portal